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Service Terms

Sharing
When you team up with Ladeda, I love to celebrate our collaboration by showcasing your finished project on my website or Social Media. I'll include a link and image so visitors can admire our successful teamwork. If you'd rather keep your project private, just give me a heads-up at the beginning, and I'll respect your wishes.

Timeframe
To keep things running smoothly and meet deadlines, it's super important to provide all project elements on time: content, photos, and attending meetings. If anything's delayed beyond our agreed date, I might need to start billing at my design hourly rate for any additional hours worked. Don't worry, I'll always let you know beforehand.

Scope
If you decide you need extra services during the project, just ask. I'll either provide a quote for those services or charge my standard hourly rate. And if you have any special software needs, make sure to mention them before you accept the quote.

Cancellation
Once payment's received, I'm ready to dive into your project. If you need to cancel after that, I understand life happens! Depending on how much work's been done, I might keep a non-refundable portion of the project price, and you could be invoiced for any work completed up to that point.

Payment
I'll send you an invoice when you give the go-ahead, and I'll send progress invoices along the way, with a final one when we're all done. To get started, I'll need a 50% deposit. And hey, if you're able to pay the total upfront, I'll even knock 5% off as a thank you!

Website Hosting
If your website isn't live two months after I start due to any delays on your end, you'll need to cover the hosting fees directly with Rocketspark to keep things moving.

Printing & Final Files
Before we send anything off to print or finalise your files, take a close look and make sure everything's just right. I'll do my best to catch any mistakes, but hey, I'm only human! Once you give me the green light, you're responsible for any issues or costs that occur afterward.

SEO & Google
I'll set up some basic SEO for you, but please keep in mind that immediate Google results aren't guaranteed. If you're looking for instant results, you might want to chat with a Google or AdWords expert. I'm happy to point you in the right direction if you need a recommendation.

Stripe Payment Processing:

I utilise Stripe as our preferred payment processor for online transactions. By making a payment through my website or other online platforms, you agree to abide by Stripe's terms of service and privacy policy, in addition to my own Terms and Conditions.

Credit Card Surcharges:

Please note that a credit card surcharge may apply to transactions processed through Stripe. The surcharge is designed to cover the costs associated with credit card processing fees imposed by financial institutions and card networks. The surcharge percentage will be clearly indicated at the time of payment and will be added to the total transaction amount.

Payment Security:

Your security is of utmost importance to me. Stripe employs industry-standard security measures to ensure the safety and confidentiality of your payment information. However, I cannot be held liable for any unauthorised access or misuse of your credit card details beyond my control.

Dispute Resolution:

In the event of a payment dispute or discrepancy, please contact me promptly to address the issue. I am committed to resolving any payment-related concerns in a fair and timely manner.

Governing Law:

These provisions relating to Stripe payments are governed by the laws of New Zealand. Any disputes arising from or related to Stripe payments shall be subject to the exclusive jurisdiction of the courts in New Zealand.

Terms and Conditions

  1. Scope of Services:

    • Leah White, operating as Ladeda, provides graphic and web design services as outlined in the project proposal or agreement. Services may include but are not limited to logo design, branding, print design, web design, and website development.

  2. Client Responsibilities:

    • The client agrees to provide timely feedback, information, and materials necessary for the completion of the project. Delays in providing necessary input may impact project timelines and deadlines.

  3. Payment Terms:

    • Payment terms are as outlined in the project proposal or agreement. A 50% non-refundable deposit is required upfront before work commences. The remaining balance is due upon project completion or as otherwise agreed upon.

    • Invoices will be issued at regular intervals or upon completion of project milestones. Payment is due within 21 days of receipt of invoice. Late payments may be subject to penalties or interest charges.

  4. Hourly Rate and Additional Charges:

    • The hourly rate for additional work outside the scope of the original agreement is $99 plus GST per hour. Any work requested by the client that exceeds the scope of the agreed-upon project or requires additional time beyond the estimated timeframe will be billed at the hourly rate.

    • Ladeda reserves the right to charge for any additional work or revisions requested by the client that fall outside the bounds of the original project scope or timeline.

  5. Intellectual Property:

    • All intellectual property rights, including copyrights, remain with Ladeda until full payment is received. Upon receipt of full payment, the client will have the rights to use the final deliverables for the intended purpose outlined in the project agreement.

  6. Revisions and Modifications:

    • The client is entitled to revisions or modifications as specified in the project agreement. Additional revisions or modifications beyond the agreed-upon number may be subject to additional fees at the hourly rate.

  7. Cancellation and Termination:

    • Either party may terminate the project by providing written notice to the other party. In the event of termination, the client agrees to compensate Ladeda for any work completed up to the termination date.

  8. Confidentiality:

    • Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project. This includes but is not limited to business strategies, trade secrets, and client information.

  9. Limitation of Liability:

    • Ladeda shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the services provided, even if advised of the possibility of such damages.

  10. Governing Law and Jurisdiction:

    • These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

  11. Acceptance of Terms:

    • By engaging Ladeda for graphic and web design services, the client agrees to these terms and conditions in their entirety.